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Overseas shipping

Overseas orders

We accept orders from overseas by e-mail ( shop@asahiyaki.co.jp ) or Contact Form.

ASAHIYAKI Online Shop

You can order from the "CONTACT" button on the item page at the ASAHIYAKI online shop "English".

Alternatively, please let us know the item name and quantity by e-mail.

※You are to bear the import duty and all other local expenses at the destination.

关于从中国购买的手续



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How to ship
We ship orders from overseas by DHL or EMS.





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Payment




The only payment method for orders from overseas is to pay by credit card using the PAYPAL system.


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Returns Policy


If you receive the wrong or bad item, please contact us by email (shop@asahiyaki.co.jp) or the inquiry form within 7 days after the item arrives. We will exchange or refund it.
* If the item you received is cracked, please take a picture and email us. We also need to check with the shipping company.

If you wish to return the item due to personal reasons such as the image is different from the actual item, please contact us by email (shop@asahiyaki.co.jp) or the inquiry form within 7 days after the item arrives. .. We will reply to you after confirming the contents. In this case, the shipping cost for the return will be paid by the customer.

We cannot accept returns in the following cases.
・ Items that have been delivered for more than 8 days
・ Products used
・ When the product is returned without email or inquiry


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step.1     Order




Please let us know the following information by email (shop@asahiyaki.co.jp) or the Contact Form.

ASAHIYAKI Online Shop

【Order information】
Item name or item number, and order quantity.

【Customer Information】
・Customer name
・address and  Postal code
・phone number
・email address


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step.2 Paymaent


We will email you the order information including the shipping cost in the e-mail you notified us.


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step.3 Ship


We will ship your order within 5 business days after confirming payment with PAYPAL.
We will email you the tracking number when we are ready to ship.

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* If payment cannot be confirmed within 7 days of the invoice, the order will be cancelled.
* Please feel free to contact us if you have any questions.
※You are to bear the import duty and all other local expenses at the destination.